ELECALL Warranty Policy

ELECALL provides a limited product warranty for eligible products purchased through our official sales channels. This policy outlines the general terms and conditions applicable to product warranty coverage.

Warranty coverage varies depending on the specific product, model, and applicable warranty terms. Customers should refer to the warranty information provided on the relevant product page, order confirmation, or other written documentation issued by ELECALL.

ELECALL products generally carry a warranty period of 1 to 5 years, depending on the specific product, model, and applicable warranty terms.

The exact warranty period for each product will be specified on the relevant product page, order confirmation, or other written documentation provided by ELECALL. Different products may have different warranty periods.

Unless otherwise specified in writing, the warranty period begins on the date the product is delivered to the customer.

Subject to the applicable product warranty, coverage may include defects in materials or workmanship that occur during normal use within the specified warranty period.

If a product is determined to be covered by the warranty, ELECALL may, subject to applicable law and the relevant warranty terms:

• Repair the defective product.
• Replace the defective product with an equivalent product.
• Provide another appropriate remedy in accordance with the applicable warranty terms and law.

The appropriate remedy will depend on the nature of the defect, the product, and the applicable warranty conditions.

Unless otherwise required by applicable law or expressly agreed in writing, the warranty does not cover:

• Damage caused by improper installation, incorrect wiring, misuse, negligence, or operation outside the product's specified technical parameters.
• Damage resulting from unauthorized modification, disassembly, repair, or alteration.
• Normal wear and tear, consumable components, or cosmetic deterioration that does not affect product functionality.
• Damage caused by accidents, fire, flooding, lightning, power surges, or other external events beyond ELECALL's reasonable control.
• Damage resulting from improper storage, handling, or maintenance after delivery, where such damage is not attributable to ELECALL or otherwise covered by applicable law.
• Products for which warranty eligibility cannot be reasonably verified due to insufficient proof of purchase or product information.

To request warranty service, customers should contact ELECALL customer support and provide the following information:

1. Order number, invoice, or other proof of purchase.
2. Product name and model number.
3. A description of the issue and the operating conditions under which it occurred.
4. Relevant photographs, videos, test results, or other technical evidence, if available.

ELECALL may request additional information or troubleshooting steps to assess the reported issue.

ELECALL may inspect the product or request supporting evidence to determine whether the reported issue is covered by the applicable warranty.

If a claim is approved, ELECALL will communicate the available resolution, which may include repair, replacement, or another appropriate remedy in accordance with the applicable warranty terms and law.

If a claim is not covered by the warranty, ELECALL will explain the basis for its decision where reasonably possible. Any applicable charges for inspection, repair, replacement, or shipping will be communicated before chargeable services are arranged.

Shipping arrangements for warranty claims depend on the product, the nature of the issue, the claim assessment, and the applicable warranty terms.

Customers must follow the return and shipping instructions provided by ELECALL. Responsibility for return shipping costs, customs duties, and other applicable charges will be determined in accordance with the relevant warranty terms and applicable law.

For products requiring return or inspection, customers should ensure that the products are packaged appropriately to prevent additional damage during transportation.

This Warranty Policy applies to eligible products during their respective warranty periods, subject to the applicable product-specific warranty terms.

To the extent permitted by applicable law, ELECALL does not extend the warranty period beyond the period specified for the relevant product.