Refund & Return Policy

At ELECALL, we aim to provide a clear and transparent return and refund process. Please review the following policy before requesting a return, refund, or order cancellation.

1. Return Policy

For eligible products that have been shipped, customers may request a return within 15 days from the date of delivery, subject to the conditions below.

Return Window 15 Days

From the date of delivery

Return Handling Fee 5%

Of the applicable returned product amount

  • Return period: Return requests must be submitted within 15 days of delivery. If the deadline falls on a weekend or public holiday, it will be extended to the next business day.
  • Return shipping: Customers are responsible for arranging and paying for return shipping, unless otherwise required by applicable law or agreed by ELECALL.
  • Return handling fee: A 5% return handling fee will be deducted from the applicable refund amount for eligible returns, subject to applicable law.
  • Return authorization: Please contact us for return instructions before sending any product back. Unauthorized returns may delay processing.
  • Refund processing: Approved refunds will be issued to the original payment method where possible. The time required for the funds to appear depends on the payment provider and financial institution.

Policy applicability: This return policy applies to purchases made after this policy is introduced or updated. Purchases made before the effective date remain subject to the policy applicable at the time of purchase, unless otherwise required by law.

2. Order Cancellation

Orders may be cancelled within one hour of being placed, provided that the order has not been shipped.

Cancellation Window 1 Hour

From the time the order is placed

Eligibility Unshipped Orders

Cancellation is subject to shipment status

  • Cancellation deadline: Cancellation requests must be submitted within one hour after the order is placed.
  • Orders already shipped: Once an order has been shipped, it can no longer be cancelled under this one-hour cancellation rule. Eligible returns may instead be requested under Section 1.
  • Refunds for cancelled orders: If a cancellation is approved after payment has been collected, the applicable refund will be initiated to the original payment method where possible.

3. Contact Us

To request a return, refund, or cancellation, please contact our customer support team and provide your order number, product details, and reason for the request.

Please do not send products to a return address without first receiving return instructions from ELECALL.

This policy does not exclude or limit any rights or remedies that cannot lawfully be excluded or limited under applicable law.