Terms of Service

1. General Conditions

This website is operated by ELECALL. Throughout the site, the terms "we", "us", and "our" refer to ELECALL. We provide this website, including all information, tools, products, and services available from this site, subject to your acceptance of these terms.

You must be legally capable of entering into a binding agreement to use this website and place an order. You agree not to use our products or services for any unlawful purpose or in violation of applicable laws and regulations.

2. Products and Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability are accurate and up to date. However, minor differences in appearance, packaging, or presentation may occur.

Product specifications, operating conditions, and performance characteristics should be verified against the relevant technical documentation before purchase or installation. Please contact us if you require additional technical information.

We reserve the right to correct errors, update product information, and discontinue products where permitted by applicable law.

3. Orders and Acceptance

All orders are subject to our acceptance and product availability. An order confirmation or payment authorization does not necessarily mean that an order has been finally accepted or dispatched.

We reserve the right to refuse, cancel, or limit an order where permitted by applicable law, including in cases of suspected fraud, pricing errors, stock shortages, or inaccurate order information.

If an order is cancelled after payment has been collected, we will arrange an appropriate refund in accordance with our applicable refund policy.

4. Pricing and Payment

Product prices and applicable charges are displayed at checkout or otherwise communicated before order confirmation. Shipping charges, taxes, customs duties, and other import-related fees may apply depending on the destination and order terms.

We accept the payment methods displayed on our website at checkout. You agree to provide accurate billing, payment, and contact information and authorize the applicable payment provider to process your transaction.

Orders may be subject to payment verification and fraud-prevention checks. We do not knowingly collect or store complete payment card details through ordinary website forms.

5. Shipping and Delivery

We process and ship orders according to our Shipping Policy. Estimated delivery times are provided for reference only and may be affected by customs clearance, carrier operations, weather, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. Any applicable import duties, customs fees, or destination-country taxes shall be handled according to the shipping terms and applicable law.

6. Returns, Refunds, and Warranty

Returns, refunds, exchanges, and product warranty claims are handled in accordance with our applicable policies and mandatory consumer protection laws.

Before returning a product, customers should contact us for return instructions and any applicable authorization requirements. Products should be returned in accordance with the instructions provided.

7. Intellectual Property

Unless otherwise stated, all content on this website, including text, product images, graphics, logos, layouts, and other materials, is owned by or licensed to ELECALL and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit website content without our prior written permission, except as permitted by applicable law.

8. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment processors and shipping providers. Such services may be subject to their own terms and privacy policies.

We are not responsible for third-party websites or services to the extent permitted by applicable law. Your use of those services is subject to the terms applicable to them.

9. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, this website and its content are provided on an "as available" basis. We do not guarantee uninterrupted or error-free website operation.

To the extent permitted by applicable law, ELECALL shall not be liable for indirect, incidental, special, or consequential losses arising from the use of this website or products purchased through it.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including any applicable mandatory consumer rights.

10. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold ELECALL harmless from claims, liabilities, and reasonable expenses arising from your unlawful use of the website or your violation of these Terms or the rights of third parties.

11. Changes to These Terms

We may update these Terms of Service from time to time. Any revised version will be published on this page with an updated effective date where appropriate. Your continued use of the website after changes take effect constitutes acceptance of the revised Terms to the extent permitted by applicable law.

13. Contact Information

If you have any questions about these Terms of Service, please contact us using the contact information provided through our available customer service channels.