ELECALL provides a limited product warranty for eligible products
purchased through our official sales channels. This policy outlines
the general terms and conditions applicable to product warranty coverage.
Warranty coverage varies depending on the specific product, model,
and applicable warranty terms. Customers should refer to the warranty
information provided on the relevant product page, order confirmation,
or other written documentation issued by ELECALL.
ELECALL products generally carry a warranty period of 1 to 5 years,
depending on the specific product, model, and applicable warranty terms.
5Y
1–5 Years
The applicable warranty period depends on the specific product
and its written warranty terms.
The exact warranty period for each product will be specified on the
relevant product page, order confirmation, or other written
documentation provided by ELECALL. Different products may have
different warranty periods.
Unless otherwise specified in writing, the warranty period begins
on the date the product is delivered to the customer.
Important Information
Customers are advised to review the warranty information applicable
to their specific product before making a purchase and to retain
their order confirmation, invoice, or other proof of purchase
for warranty claims.
03
What the Warranty Covers
Subject to the applicable product warranty, coverage may include
defects in materials or workmanship that occur during normal use
within the specified warranty period.
If a product is determined to be covered by the warranty, ELECALL
may, subject to applicable law and the relevant warranty terms:
- Repair the defective product.
- Replace the defective product with an equivalent product.
- Provide another appropriate remedy in accordance with the applicable warranty terms and law.
The appropriate remedy will depend on the nature of the defect,
the product, and the applicable warranty conditions.
Unless otherwise required by applicable law or expressly agreed
in writing, the warranty does not cover:
-
Damage caused by improper installation, incorrect wiring, misuse,
negligence, or operation outside the product's specified technical parameters.
-
Damage resulting from unauthorized modification, disassembly,
repair, or alteration.
-
Normal wear and tear, consumable components, or cosmetic
deterioration that does not affect product functionality.
-
Damage caused by accidents, fire, flooding, lightning, power surges,
or other external events beyond ELECALL's reasonable control.
-
Damage resulting from improper storage, handling, or maintenance
after delivery, where such damage is not attributable to ELECALL
or otherwise covered by applicable law.
-
Products for which warranty eligibility cannot be reasonably
verified due to insufficient proof of purchase or product information.
Statutory Rights
These exclusions do not limit any rights or remedies that cannot
lawfully be excluded under applicable law.
05
How to Submit a Warranty Claim
To request warranty service, customers should contact ELECALL
customer support and provide the following information:
- Order number, invoice, or other proof of purchase.
- Product name and model number.
- A description of the issue and the operating conditions under which it occurred.
- Relevant photographs, videos, test results, or other technical evidence, if available.
ELECALL may request additional information or troubleshooting steps
to assess the reported issue.
Please Do Not Return Products Without Authorization
Customers should not return products before receiving return
instructions from ELECALL. Unauthorized returns may delay the
inspection and processing of warranty claims.
06
Warranty Assessment and Resolution
ELECALL may inspect the product or request supporting evidence
to determine whether the reported issue is covered by the
applicable warranty.
If a claim is approved, ELECALL will communicate the available
resolution, which may include repair, replacement, or another
appropriate remedy in accordance with the applicable warranty
terms and law.
If a claim is not covered by the warranty, ELECALL will explain
the basis for its decision where reasonably possible. Any applicable
charges for inspection, repair, replacement, or shipping will be
communicated before chargeable services are arranged.
07
Shipping and Return Arrangements
Shipping arrangements for warranty claims depend on the product,
the nature of the issue, the claim assessment, and the applicable
warranty terms.
Customers must follow the return and shipping instructions provided
by ELECALL. Responsibility for return shipping costs, customs duties,
and other applicable charges will be determined in accordance with
the relevant warranty terms and applicable law.
For products requiring return or inspection, customers should ensure
that the products are packaged appropriately to prevent additional
damage during transportation.
08
Limitation of Warranty
This Warranty Policy applies to eligible products during their
respective warranty periods, subject to the applicable product-specific
warranty terms.
To the extent permitted by applicable law, ELECALL does not extend
the warranty period beyond the period specified for the relevant product.
Applicable Law and Consumer Protections
Nothing in this policy excludes, restricts, or modifies any statutory
rights, mandatory consumer protections, or other obligations that
cannot lawfully be excluded or limited.
